Home > FAQ
1.Q: Are you a factory or trading company?
A:We are a factory with export license.
2.Q: Can you do OEM?
A: Yes, we can do OEM also ODM.
3.Q:How can I get some samples?
A:1,We are honored to offer you samples. New clients are expected to pay for the courier cost, the samples are free for you, this charge will be deducted from the payment for formal order.
2,Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.
4.Q:How does your factory do regarding quality control?
A:"Quality is priority’’,Eminem hotel supply company always attach great importance to quality control from the very beginning to the very end:
1).All raw material we used are environmental-friendly;
2).Skilful workers care every details in handling the producing and packing processes;
3).Quality Control Department specially responsible for quality checking in each process.
4.Q:How about your payment terms?
A:L/C,D/A,D/P,Western union ,Moneygram.For T/T,30% in anvance,30% down paymeny, 70% prior to shipment